Frequently Asked Questions

We strive to process and ship all orders within 24 hours, ensuring your items reach you as quickly as possible.

Enjoy complimentary shipping on all orders within the United States and Canada through trusted carriers like UPS or FedEx. Please note that free shipping does not apply to orders shipped outside the USA or Canada. For more details on international shipping rates, refer to the international shipping section on this page.

We understand that some couriers may face challenges delivering to specific addresses. If you have a preferred courier or delivery request, please contact our toll-free number at 1-800-288-5844 to speak with a representative. If you’re reaching out after business hours, you can submit a support ticket here, and we’ll respond promptly.

Need your items faster? We offer expedited and overnight shipping services starting at $25 for express shipping and $55 for overnight shipping, depending on the product's weight. You can select these options during checkout for quicker delivery.

Please note that expedited and overnight shipping are not available for PO Box addresses.

We offer international shipping at a flat rate of $120 via FedEx or USPS. Delivery typically takes 5 to 7 business days, though this may vary depending on your location.

International shipments, including those to countries outside the United States and Canada, may incur duties or taxes imposed by the destination country. Shipments within the United States and Canada are exempt from these fees. Unfortunately, we cannot control or assume responsibility for these charges. For more information, please review our customs and import fees section.

Once your order is shipped, you’ll receive a confirmation email with carrier details and a tracking number to monitor your shipment in real time. For further assistance, check our guide on tracking your order.

Customs Duty is a tax levied by local customs authorities on goods imported into a specific country or customs territory. The rate and applicability of this fee depend on the destination country's regulations.

If your country imposes Customs Duty, it is your responsibility to pay the required fee to the relevant authorities. The amount varies based on your country’s specific import rules.

Typically, Customs Duty is calculated based on the value and classification of the imported goods.

You will not be charged customs fees when purchasing from our stores in the USA, UK, Australia, Canada, Norway, Switzerland, France, Germany, Netherlands, or the EU.

For all other regions, customs charges may apply as determined by your local customs authority. Please refer to the information below for further clarification.

If you decide not to pay the customs fee, we will need confirmation from the courier that your parcel is being returned to CarAutoCovers.com before we can issue a refund. In some cases, a shipping and handling fee may be deducted from your refund.

If you are uncertain about potential customs fees, we recommend contacting your local customs office for clarification before placing your order.

Absolutely! During the checkout process, you only need to provide the shipping address. Please ensure that you carefully input the correct shipping address to avoid any delivery issues.

We will do our best to accommodate address changes; however, updates cannot be guaranteed once an order is placed. If your order has not yet shipped, we will make every effort to update the address. If the package has already left our warehouse, we will contact the courier to request an address change, but please note this cannot be guaranteed.

Please be aware that address updates are subject to the courier's policies and may not always be possible.

*If an incorrect address is provided during checkout, we cannot be held responsible for lost orders and will not issue refunds or replacements.*

To request an address change, contact our toll-free number at 1-800-288-5844 as soon as possible to speak with one of our representatives. If your request is made outside business hours, you can submit a support ticket here, and we will address it promptly.

We strive to process and ship all orders as quickly as possible, often on the same day or the next business day. If your order has not yet shipped, modifications can usually be made. Once the order has shipped, we may be able to recall the package for a $25 fee and arrange to reship the item you wish to exchange. If we are unable to recall the shipment, you will need to contact our RMA department within 30 days to begin the exchange process.

To request an order modification, please contact us promptly at our toll-free number 1-800-288-5844 to speak with one of our agents. If you are reaching out outside business hours, you can submit a ticket with our support team here, and we will address your request as soon as possible.

We work hard to ship all orders on the same day or by the next business day. You can cancel your order at any time before it has been shipped. If the order is marked as shipped but has not yet been picked up by the courier, we may still be able to cancel it. However, once the package has been picked up by the courier, cancellations are no longer possible.

In rare cases, if we can recall the package, we’d be happy to arrange it for you. Please note that a $25 fee will apply to cover the associated cost.

If cancellation or recall is not possible, you will need to contact our RMA department within 30 days to initiate a return for a full refund.

To request an order cancellation, please contact our toll-free number at 1-800-288-5844 as soon as possible to speak with one of our representatives. If you are reaching out outside business hours, you can submit a ticket with our support team here, and we will address your request promptly.

Once your order has shipped, you will receive an email titled "Your Order is on the Way", containing a tracking link. You can also log into your account to track your order.

1. Log into your account.
2. Check the fulfillment status of your order.
3. If the order is fulfilled, select the order. (If it hasn’t been fulfilled yet, please check back in 24 hours as we may still be processing it.)
4. Click the tracking link to view your shipment status.

Alternatively, you can use the tracking link provided in your shipping confirmation email.

No need to worry! Tracking information typically updates every 24-48 hours, but occasional delays can occur while your order is in transit.

First, check your tracking details to see if the courier has flagged any issues, such as an incorrect address or customs fees.

If you realize your shipping address is incorrect or incomplete, please click here for guidance.

If your tracking hasn’t updated in a few days, your order is likely still on its way. However, if there’s been no update for more than six working days, please contact our Customer Support team for assistance.

1. Contact Us

   Send an email to RMA@CarAutoCovers.com within 30 days of your delivery date. Please include your full name, order number, reason for the return, and whether the package has been opened.

2. Approval Process

   Once your request has been reviewed and approved, we will provide detailed instructions on how to return the item to us.

3. Receive Your Refund

   After our warehouse processes your returned package, we will issue a refund to your original payment method. You will receive a confirmation email once the refund has been initiated. Please allow 1–5 business days for the refund to appear in your account.Note: Refunds can only be issued to the original payment method, with no exceptions.

Exchanges are accepted within 30 days of purchase. If you choose to exchange your product, we will adjust for the price difference between the two items and apply shipping costs based on your location. If the new product is less expensive, we’ll refund the difference.

Our warranty is designed to provide comprehensive protection against defects in materials and craftsmanship, ensuring your investment is safeguarded for the long term. As the original purchaser, you are entitled to unlimited replacement covers throughout your ownership, as long as you retain possession of the item. Please note that this warranty is non-transferable and applies exclusively to the original buyer.

The warranty operates on a prorated basis, starting from the date of purchase. What makes our prorated policy unique is that your prorated cost will always be calculated based on your original purchase price, even if the product price increases over time. This ensures fairness and provides exceptional value to our customers.

A key advantage of our warranty is that we will never require you to return a defective item. This simplifies the process and eliminates unnecessary hassle for you.

To ensure a smooth and efficient warranty claim process, we recommend keeping your purchase receipt or order ID readily available. This documentation will help us promptly address your needs and provide the best possible support.

With our warranty, you can enjoy peace of mind knowing that your purchase is protected by our commitment to quality, customer satisfaction, and exceptional long-term value.

We offer a variety of payment options to ensure a seamless shopping experience across all devices. You can use all majorcredit cards and debit cards for secure and reliable transactions. We also accept PayPal, Apple Pay,Google Pay, Meta Pay, and Shop Pay for added convenience. Additionally, purchases can be completed throughAmazon Pay for those who prefer it. Whether you're shopping on a mobile device or desktop, we’ve got you covered with flexible payment solutions!

Yes, we offer financing, and we’ve partnered with Shop Pay to make it easier than ever!

Shop Pay, developed by Shopify, is an innovative checkout service designed to streamline your shopping experience. It allows customers to securely save their email, payment, and shipping information for fast, one-tap checkouts on future visits.

Through Shop Pay Installments, powered by Affirm, you can take advantage of flexible financing options, including "Buy Now, Pay Later" plans. Choose between biweekly or monthly payment schedules, with helpful email and SMS reminders before each installment. Shop Pay not only simplifies the checkout process but also ensures your sensitive information is encrypted and securely stored for a fast, convenient, and secure experience.

Yes, we’re excited to offer free shipping on all orders, every time! You can shop with confidence knowing there are no additional shipping fees—just great products delivered right to your door. Don’t forget to check our website for special discounts and promotions as well!