At CarAutoCovers.com we make returns as easy as possible. Our mission is to provide you with the best products and the best service in the Car Cover Industry. We understand that customers can change their minds about their purchases. We are aware that customers are cautious about Return Policies since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as 1-2-3.
If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days of delivery of your order. For orders placed during the holiday season from November 15th to December 31st, the return period is extended to 60 days. The following rules apply:
- - Products must be return in his original packaging.
- - All returns must be made via our Return Procedure with a valid RMA form.
- - Order cancellations can only be requested prior to shipment or if the order is already shipped, you will have to ship it back for a full refund.
To return a product you must first request a Return Merchandise Authorization (RMA). The RMA form will include an exact return address and detailed instructions on how to return a product. You may request an RMA using the following methods:
- - Email RMA@CarAutoCovers.com
- - Call Customer Service @ 1 (800) 288-5844
Please let us know which particular item(s) you would like to return and the reason. You will receive an email with an RMA form attached. Please allow 24 to 72 hours for processing since in many instances, we have to wait for a manufacturer's response.
There are 2 ways you can go about exchanging a product:
Option 1 (Slower) – Use the standard return procedure to request an RMA for the part you need exchanged. In your request please specify the exact item(s) you would like to exchange to. Upon receipt of your returned product we will process an exchange and ship the new part. If there is difference in price, you will be either refunded or charged the difference.
Option 2 (Faster) – Order the new part online or over the phone so it can be shipped to you right away. Then request an RMA using a standard Return Procedure for the part you would like to return. Upon return of the part a refund will be issued promptly.
We all know that accidents happen sometimes. If your product(s) arrive defective or damaged by the shipping, do not hesitate contact us by phone, chat or email. We will immediately send you a replacement cover free of charge. Pictures of the defect will be required.
After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (Credit Card or Paypal). The refund amount will be composed of the original purchase price. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 1-3 days for the credit to appear on your account. CarAutoCovers.com will not offer reimbursement for any damage acquired during installation or any other use of a product. CarAutoCovers.com will never charge restocking fees.
Toll Free Number: 1-800-288-5844